So companies from the US, UK, and other countries enjoy a significantly reduced operating cost. The country’s service providers offer a competitive price for high-quality output. On the other hand, its revenue has seen an increase of 1.4 percent. So why is the sector growing every year? There are four reasons that serve as its driving force in the market. In terms of headcount, the industry has seen a 1.8 percent increase. The Philippines’ BPO industry is still on a steady rise despite the pandemic. Reasons Why the BPO Industry Experiences Continuous Growth Back-office tasks (data management and marketing).Currently, it has sub-sectors that divide the specializations of the workforce into the following categories: Looking into the national context, the information tech-BPO (IT-BPO) sector is its fastest-growing arm. Until global technical advancements came, and other sectors utilized the benefits of BPO. Manufacturers hire third-party agencies to handle certain areas of the supply procurement and production process. This business setup started in the manufacturing industry. Some of the most commonly outsourced services are back-office tasks, data analytics, and customer support. However, it can also be offshore outsourcing where the office is anywhere else in the world. The BPO agency can be within the local or national range. They perform specific tasks and business operations that are traditionally done in-house. And if you’re eyeing the Philippines as a target location, then take note of the information compiled in this article.īusiness process outsourcing is a process of hiring a third-party service provider. Now, are you an entrepreneur planning to expand your operations through BPO? There are pros and cons of offshoring and outsourcing services. In fact, it clinched the sixth spot in the Tholons Services Globalization Index list of Top 50 Digital Nations in 2020. But given the workforce’s varied competencies in the Philippines, the country is rising in the ranks of service providers. India is still holding the top outsourcing title worldwide. That is why it is not a surprise that the value of the global market size of services outsourced by companies was 92.5 billion US dollars in 2019. It enables companies to focus on core business processes to become more efficient and competitive. Here are the key facts that entrepreneurs should know about business process outsourcing in the country.īusiness process outsourcing (BPO) plays a major role in supporting various business models. Press esc, or click the close the button to close this dialog box.The local BPO industry is the fastest-growing sector in the Philippines. Search (Combination + S): Shortcut for search page. Site Map (Combination + M): Shortcut for site map (footer agency) section of the page. Main Content (Combination + R): Shortcut for viewing the content section of the current page.įAQ (Combination + Q): Shortcut for FAQ page.Ĭontact (Combination + C): Shortcut for contact page or form inquiries.įeedback (Combination + K): Shortcut for feedback page. Home Page (Combination + H): Accessibility key for redirecting to homepage. Shortcut Keys Combination Activation Combination keys used for each browser.Ĭhrome for Linux press (Alt+Shift+shortcut_key)Ĭhrome for Windows press (Alt+shortcut_key)įor Firefox press (Alt+Shift+shortcut_key)įor Internet Explorer press (Alt+Shift+shortcut_key) then press (enter)Īccessibility Statement (Combination + 0): Statement page that will show the available accessibility keys. Work is being done to make the system fully compliant with this level. A guide to understanding and implementing Web Content Accessibility Guidelines 2.0 is available at: Īll iGovPhil Project services and content are currently moving towards WCAG Level A compliance. Compliance to these criteria is measured in three levels: A, AA, or AAA. There are testable success criteria for each guideline. WCAG 2.0 contains 12 guidelines organized under 4 principles: Perceivable, Operable, Understandable, and Robust (POUR for short). This certifies it as a stable and referenceable technical standard. WCAG 2.0 is also an international standard, ISO 40500. The iGovPhil Project officially adopts the Web Content Accessibility Guidelines (WCAG 2.0) as the accessibility standard for all its related web development and services.
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